Purchasing and Ordering

Your packs are more expensive than many others on the market. Why should I pay more than similar less expensive products?

When balancing long term value and quality, f-stop is not much more expensive than entry level products selling to the same kind of customers. This is especially true when factoring in our modular design that allows a customized carry solution based on your needs, and bundling discounts which simplify the purchasing process. With f-stop, you will be getting a product:

  • Constructed with high grade materials specifically to meet the challenges of those who demand performance without compromise.
  • Designed with thoughtful and innovative elements curated by our community of Brand Ambassadors, all of whom are photographers, participate in the design, testing, and quality control of every f-stop product.
  • One of the best warranties in the industry, with 15+ year track record of backing our customers and offering 45-day no questions asked, money back satisfaction guarantee.

When you take all of this into consideration, f-stop camera backpacks represent an amazing value and deliver a much higher return on your investment than any other camera backpack in the world.

What does modular design mean?

The f-stop system is comprised of two parts – the insert and the pack. Unlike standard camera bags which have a limited amount of storage configuration, the combination of insert and pack give our customers the greatest level of flexibility to carry the exact camera kit needed for any type of photography project. From nature, to landscape, to video, to urban or travel settings, to drone, and even adventure sports, the interchangeable camera bag inserts are also useful as standalone carry solutions on their own, with the ability to be used as carry-on pieces during air travel, or even storage organization compartments when at home.

Pack and inserts can be purchased individually or as discounted bundles in the following configurations:

  • Essentials Bundle (Includes pack, one insert, rain cover)
  • Elite Bundle (Includes pack, two camera inserts, plus a few popular accessories)
  • Master Bundle (three camera inserts, plus a selection of several useful accessories for the ultimate camera carry solution)

Is f-stop product available in retail stores?

Search for nearby f-stop retailers using our Store Locator. (https://shop.fstopgear.com/where-to-buy-locations/) If no retailers are available within your area you can order directly through our website, backed by our 45-day Satisfaction Guarantee and shipping to any destination.

Is expedited shipping available for website purchases?

Depending on destination a variety of express services are available from our US warehouse. For urgent requests please reach out via Live Chat, providing your needed delivery date, destination, and desired product. European orders shipped from Netherlands do not have expedited shipping options available and are shipped using GLS parcel.

Do you ship to Canada?

We ship to Canada from our US warehouse using USPS, UPS, and DHL Express.

How long is delivery time and shipping cost?

Delivery time and shipping costs vary between destination and methods selected during checkout. We ship confirmed orders the following business day (worldwide from United States, and across Europe from The Netherlands) with an average of 2-5 business days for standard domestic shipments and 6-12 days for international shipments.

Do I need to pay any taxes or duties?

f-stop does not prepay import duties or taxes; we only collect sales tax if applicable. Please refer to your country’s customs guidelines for detail on import duties or taxes which may be due prior to delivery.

Do you offer free shipping for website purchases?

Free standard shipping is available for orders valued above $100 USD/EUR within the US and EU. Orders shipped outside of these areas will incur shipping costs varying on distance and selected services.

Does f-stop offer any student or military discounts?

We offer discounts for active students and eligible public service employees through VerifyPass. Visit our discount page to register and receive a code applied during checkout. (https://shop.fstopgear.com/law-enforcement-military-and-education-discounts/) If you are not qualified through VerifyPass, reach out via Live Chat to provide additional detail.

Can I combine sales, discounts, or third-party pricing?

Purchases through our website are limited to one discount per purchase. Multiple discounts are not available, and we do not price match third parties.

How do I check the status of my order?

E-mail confirmations are provided when an order is confirmed and tracking detail when shipped. If you have not received an e-mail confirmation, please reach out via Live Chat.

Can I exchange my pack or insert for another size or color?

We offer a 45-day Satisfaction Guarantee on items purchased through our website. Product can be exchanged within 45-days if in new, unused condition, and preferably with tags attached. Please note shipping costs for the exchange is covered by the customer.

Where are your products made?

f-stop products are designed in US and manufactured with dedicated partners in China and Vietnam.

How do I become a f-stop dealer/retailer?

Please complete our Dealer Application Form (https://shop.fstopgear.com/become-a-dealer/) and our B2B team will be happy to connect.

Do you have a product guide or catalog?

We do not offer a product catalog. All product detail can be found on the specific product web pages. For any additional detail please reach out via Live Chat with specific questions.

My bank account shows a duplicate charge after I placed an order on your site, what happened?

Order payments are preauthorized and held as a pending charge until the order is processed. Once processed the amount is charged in full and any pending authorizations will clear out.

Can bundles be customized? Is it possible to return items that I purchased as part of a bundle?

Certain bundle adjustments can be accommodated by connecting through our Live Chat. If you wish to return an item from a bundle, the remaining items from the bundle will charged the original price due to voiding the discount.

Is it possible to pay with PayPal?

PayPal is an accepted payment method available in checkout. For manual orders arranged through our Support team; USA and international payments can be transferred to [email protected] European payments can be transferred to [email protected].

Is a rain cover included with the pack?

Rain covers are included in Essential, Elite, Master bundle packages, otherwise available for purchase as a separate item.

Where can I place a review on your website about customer service and a product I purchased?

We encourage shared experience feedback and product reviews, available on each product page, by clicking on the “Write a Review” button.

Does f-stop offer any stickers or promotional items?

We do offer branded stickers upon request. There is no charge and no purchase necessary. Reach out via Live Chat with your contact and shipping detail and we’ll send some along.