All FAQs


Purchasing and Order

Your packs are more expensive than many others on the market. Why should I pay more than similar less expensive products?

When balancing long term value and quality, f-stop is not much more expensive than entry level products selling to the same kind of customers. This is especially true when factoring in our modular design that allows a customized carry solution based on your needs, and bundling discounts which simplify the purchasing process. With f-stop, you will be getting a product:

  • Constructed with high grade materials specifically to meet the challenges of those who demand performance without compromise.
  • Designed with thoughtful and innovative elements curated by our community of Brand Ambassadors, all of whom are photographers, participate in the design, testing, and quality control of every f-stop product.
  • One of the best warranties in the industry, with 15+ year track record of backing our customers and offering 45-day no questions asked, money back satisfaction guarantee.

When you take all of this into consideration, f-stop camera backpacks represent an amazing value and deliver a much higher return on your investment than any other camera backpack in the world.

What does modular design mean?

The f-stop system is comprised of two parts – the insert and the pack. Unlike standard camera bags which have a limited amount of storage configuration, the combination of insert and pack give our customers the greatest level of flexibility to carry the exact camera kit needed for any type of photography project. From nature, to landscape, to video, to urban or travel settings, to drone, and even adventure sports, the interchangeable camera bag inserts are also useful as standalone carry solutions on their own, with the ability to be used as carry-on pieces during air travel, or even storage organization compartments when at home.

Pack and inserts can be purchased individually or as discounted bundles in the following configurations:

  • Essentials Bundle (Includes pack, one insert, rain cover)
  • Elite Bundle (Includes pack, two camera inserts, plus a few popular accessories)
  • Master Bundle (three camera inserts, plus a selection of several useful accessories for the ultimate camera carry solution)

Is f-stop product available in retail stores?

Search for nearby f-stop retailers using our Store Locator. (https://shop.fstopgear.com/where-to-buy-locations/) If no retailers are available within your area you can order directly through our website, backed by our 45-day Satisfaction Guarantee and shipping to any destination.

Is expedited shipping available for website purchases?

Depending on destination a variety of express services are available from our US warehouse. For urgent requests please reach out via Live Chat, providing your needed delivery date, destination, and desired product. European orders shipped from Netherlands do not have expedited shipping options available and are shipped using GLS parcel.

Do you ship to Canada?

We ship to Canada from our US warehouse using USPS, UPS, and DHL Express.

How long is delivery time and shipping cost?

Delivery time and shipping costs vary between destination and methods selected during checkout. We ship confirmed orders the following business day (worldwide from United States, and across Europe from The Netherlands) with an average of 2-5 business days for standard domestic shipments and 6-12 days for international shipments.

Do I need to pay any taxes or duties?

f-stop does not prepay import duties or taxes; we only collect sales tax if applicable. Please refer to your country’s customs guidelines for detail on import duties or taxes which may be due prior to delivery.

Do you offer free shipping for website purchases?

Free standard shipping is available for orders valued above $100 USD/EUR within the US and EU. Orders shipped outside of these areas will incur shipping costs varying on distance and selected services.

Does f-stop offer any student or military discounts?

We offer discounts for active students and eligible public service employees through VerifyPass. Visit our discount page to register and receive a code applied during checkout. (https://shop.fstopgear.com/law-enforcement-military-and-education-discounts/) If you are not qualified through VerifyPass, reach out via Live Chat to provide additional detail.

Can I combine sales, discounts, or third-party pricing?

Purchases through our website are limited to one discount per purchase. Multiple discounts are not available, and we do not price match third parties.

How do I check the status of my order?

E-mail confirmations are provided when an order is confirmed and tracking detail when shipped. If you have not received an e-mail confirmation, please reach out via Live Chat.

Can I exchange my pack or insert for another size or color?

We offer a 45-day Satisfaction Guarantee on items purchased through our website. Product can be exchanged within 45-days if in new, unused condition, and preferably with tags attached. Please note shipping costs for the exchange is covered by the customer.

Where are your products made?

f-stop products are designed in US and manufactured with dedicated partners in China and Vietnam.

How do I become a f-stop dealer/retailer?

Please complete our Dealer Application Form (https://shop.fstopgear.com/become-a-dealer/) and our B2B team will be happy to connect.

Do you have a product guide or catalog?

We do not offer a product catalog. All product detail can be found on the specific product web pages. For any additional detail please reach out via Live Chat with specific questions.

My bank account shows a duplicate charge after I placed an order on your site, what happened?

Order payments are preauthorized and held as a pending charge until the order is processed. Once processed the amount is charged in full and any pending authorizations will clear out.

Can bundles be customized? Is it possible to return items that I purchased as part of a bundle?

Certain bundle adjustments can be accommodated by connecting through our Live Chat. If you wish to return an item from a bundle, the remaining items from the bundle will charged the original price due to voiding the discount.

Is it possible to pay with PayPal?

PayPal is an accepted payment method available in checkout. For manual orders arranged through our Support team; USA and international payments can be transferred to [email protected] European payments can be transferred to [email protected].

Is a rain cover included with the pack?

Rain covers are included in Essential, Elite, Master bundle packages, otherwise available for purchase as a separate item.

Where can I place a review on your website about customer service and a product I purchased?

We encourage shared experience feedback and product reviews, available on each product page, by clicking on the “Write a Review” button.

Does f-stop offer any stickers or promotional items?

We do offer branded stickers upon request. There is no charge and no purchase necessary. Reach out via Live Chat with your contact and shipping detail and we’ll send some along.

Product

Are f-stop packs waterproof?

Our backpacks are weather resistant, not waterproof which indicates protection from submersion. They can be exposed to a light rain or snow for a short amount of time, however using a Rain Cover that will add more protection.

Are f-stop inserts waterproof?

Inserts are weather-resistant, not waterproof. The insert provides padded protection and organization while carrying inside the pack or in storage. It’s not intended to be carried long-term as a stand-alone solution.

What’s the difference between Ultralight (UL), Mountain Series, and DuraDiamond®️?

f-stop Ultralight (UL) packs are more compact than Mountain Series packs and offer a solution when nimble will be important. These camera packs are designed for camera gear and kits that are not very heavy, up to 7kg/15 lb., because they do not have heavily padded shoulder harnesses are made of ripstop nylon covered with 120 DWR coating, while the Mountain series have a 420 DWR coating. The UL series are designed for shorter day trips and weather conditions that are not very harsh, while the Mountain Series can be used for longer trips and can be exposed to light rain for a small amount of time. The UL packs are meant for a camera gear that is not very heavy, up to 7kg/15 lb. The biggest ICU that is recommended for the UL packs is the medium sized one, because of weight limitations. Both series have a harness system that is designed to help you better distribute the weight on your shoulders and waist. The 3 biggest packs from the mountain Series have extra padded shoulder straps that ease the weight on your shoulders. They also have an internal multipurpose sleeve that can fit up to 17’’ laptop, while the rest of the packs can fit a 15’’ laptop.

What’s the maximum weight supported for each pack?

The maximum comfort carry weight varies between packs as follows:

UL Series:

  • Guru UL/Kashmir UL – 5-6kg (11-12 lbs)
  • Loka UL – 7kg (15 lbs)

Mountain Series:

  • Lotus 10kg (22lbs)
  • Ajna 12-15kg (26-33lbs)
  • Tilopa 12-15kg (26-33lbs)
  • Sukha 15-18kg (33-39lbs)
  • Shinn 18-20kg (39-44lbs)

Does the listed pack volume include only the main compartment, or does it include all the side pockets and outer compartments?

The listed measured volume includes all exterior pockets and compartments.

Do you have a pack designed for taller people?

We do not design packs specifically for taller people however all our packs from the Mountain and UL series can be adjusted to fit any body build, size and physique.

What can be attached on the MOLLE system of the packs?

MOLLE (modular light-weight load-carrying equipment) is a universal attachment system compatible with thousands of accessories, including the f-stop Mano bottle holder, Lens Barrels or the Navin Pouch.

What is the difference between Slope and Shallow Inserts?

Shallow inserts have a uniform external depth of 5’’/12.7 cm throughout. The Slope insert bottom depth extends on the deeper side to 7’’/17.8cm making it suitable for gripped camera configurations.

Which rain cover should I buy?

The size of the rain cover depends of the backpack that you are using. Small Rain Cover fits the Guru UL. Large Rain Cover fits the Kashmir UL, Loka UL, Lotus, Ajna, Tilopa, Sukha, and Shinn.

How do I attach the Navin to my pack?

The Navin can be used as a chest-carry rig by connecting two pairs of Gatekeeper straps (one pair attached to the top part of the pack, around the shoulder straps and the other pair should be attached to the bottom of the sides of the pack) Alternatively the Navin can be attached on the hip belt using the MOLLE system.

Where can I place a hydration bladder?

Our UL and Mountain Series packs can fit a hydration bladder into the main compartment’s drop in multi-purpose sleeve, with the drinking hose routed through the H20 port.

Do f-stop packs fit avalanche shovels or full avalanche gear in them?

The front vertical pockets on the Mountain Series and DuraDiamond®️ packs are sized to fit a folding avalanche shovel, transceiver, and folding probe.

Does f-stop offer an avalanche airbag or compatibility with third party products?

At this time we have no plans to introduce an avalanche airbag and cannot guarantee compatibility with third party products.

Is an f-stop drone bag available?

While we do not offer dedicated drone bags at this time, most of our camera bag inserts can accommodate a drone depending on size. Ex: The DJI Phantom fits in the Cine Master. We also have a variety of carry pouches that accommodate compact collapsible drones.

Can I use an insert with the Dalston pack?

The Dalston is part of our Urban Series which includes a removeable padded camera compartment. Select small size inserts can be carried inside the Dalston, however is not compatible for gear accessibility.

Can I carry a laptop inside the backpack?

Laptops or devices up to 15’’ (or 16” MacBook Pro) can be carried in the main compartment of all f-stop packs, placing behind the insert facing the front of the pack.

The Shinn, Sukha, and Tilopa packs include a padded drop-in multipurpose sleeve, and the Tilopa DuraDiamond®️ and Shinn DuraDiamond®️ packs include padded drop-in sleeve on the back panel organizer.

For additional protection we also offer laptop carry cases available through our Accessories shop. (https://shop.fstopgear.com/other-products/accessories/)

Will a tripod fit inside the bag?

The collapsed tripod size will determine whether it can be carried in or outside of the pack. Compact tripods can fit inside the main compartment laid across the insert or stored in side zipper pockets. Standard and larger size tripods are carried on the outside of the pack, attached to either side or center of pack using Gatekeeper straps. Enhanced tripod carry is available using our Tripod Bags purchased separately through our Accessories shop. (https://shop.fstopgear.com/other-products/accessories/)

Can I attach camping gear to my bag?

Yes, you can. A tent or a sleeping bag can be attached on the bottom or top of the pack, using Gatekeeper straps to secure. Alternatively, the front straps and side compression straps can be used to attach a variety of equipment on the packs.

What is the “Nine Iron” mentioned in the Rain Cover description?

“Nine Iron” is the color name for the Rain Cover. It is a deep steel grey tone.

Is the Tilopa a carry-on friendly backpack?

Many of our customers have successfully used the Tilopa as a carry-on, however the results will vary depending on the airline, plane size, and how full it’s packed. As always, the loaded insert can be removed from the pack and hand carried if the airline requires the pack to be checked in.

Is the Dalston pack available in Navy Blue color?

The Dalston Navy Blue color was discontinued as part of product evolution. The Dalston is still available in Aloe Green and Nasturtium Orange colors.

Is the Red Bull Ajna pack still available?

The Red Bull Ajna was a limited-edition backpack and no longer available for purchase.

Is the Satori EXP pack still available?

The 62L Satori EXP was discontinued in 2015 and succeeded by the 70L Sukha pack.

Is the Malibu Blue color available?

The Malibu Blue color was discontinued as part of product evolution and no longer available.

Is the Large Slope and Large Shallow Insert available?

The Large Slope and Large Shallow inserts were discontinued as part of product evolution and no longer available for purchase. The Pro Large Insert is currently available for this size range.

Does f-stop offer a top loading insert?

Currently the Cine Master is the only insert with top through access and is compatible only in the Shinn backpack. For hybrid top loading solutions visit our Tips and Tricks (https://shop.fstopgear.com/f-stop-tips-tricks-camera-units-stacking-hatchbacking/)

Product Care, Returns and Warranty

What’s the purpose of the hole on the front pocket of my pack?

The front pocket weep hole is a drainage feature to divert liquid away and outside your pack in case of a spill.

How do I clean my pack?

Cleaning and care instructions are available through the following link (https://fstopgear.com/stories/gear/general-instructions-cleaning-and-maintaining-your-f-stop-gear).

I lost my sternum strap, what can I do?

If your sternum strap is missing, please reach out via Live Chat to arrange a replacement.

How do I reattach a loose chest (sternum) strap?

Refer to our YouTube video short (https://youtu.be/HPy3PXNYiuM) for reattaching the sternum strap to UL + Classic Mountain Series packs.

How to re-insert the aluminum frame inside of the pack?

Refer to our YouTube video short (https://youtu.be/-3cvzrzMTSU) for re-inserting the aluminum frame into the pack.

Can I buy additional insert dividers or pack parts?

Please reach out via Live Chat with the requested dividers or parts, including your product detail and shipping detail.

A buckle on my pack broke, what do I do?

While our warranty does not cover broken buckles, we can send you a replacement for self-repair if available. Please relay your order number and images of the damaged buckle through Live Chat so we can arrange a replacement part to be provided.

Where can I repair my f-stop bag?

f-stop would like to offer functional repairs on any of our gear, however solutions may vary for each circumstance. Reach out via Live Chat or the Support form, and provide your order number, product issue, and supporting images to help us find a suitable solution.

What is the warranty policy when purchasing from retailer?

Our official retailers are instructed to handle the warranty procedures. Please reach out to the retailer from where you have purchased the pack and ask them to guide you through the process. If they are not willing to co-operate with you, please provide us with the correspondence, photos from the damage and a proof of purchase. We will take over from there.

What’s the return policy for f-stop product purchased on Amazon?

Purchases made through our official Amazon e-store are applied the same 45-day satisfaction guarantee, however return requests must be initiated through your Amazon account.

What’s the return policy for f-stop product purchased from a retailer?

Returns, exchanges, and warranty requests should be directed to the retailer which originally sold the product. If there are issues receiving a resolution from an authorized retailer, please reach out via Live Chat and include correspondence, proof of purchase if available, and photos of the product.