Does f-stop offer any stickers or promotional items?
We do offer branded stickers upon request. There is no charge and no purchase necessary. Reach out via Live Chat with your contact and shipping detail and we’ll send some along.
Where can I place a review on your website about customer service and a product I purchased?
We encourage shared experience feedback and product reviews, available on each product page, by clicking on the “Write a Review” button.
Is a rain cover included with the pack?
Rain covers are included in Essential, Elite, Master bundle packages, otherwise available for purchase as a separate item.
Is it possible to pay with PayPal?
PayPal is an accepted payment method available in checkout. For manual orders arranged through our Support team; USA and international payments can be transferred to [email protected] European payments can be transferred to [email protected]
Can bundles be customized? Is it possible to return items that I purchased as part of a bundle?
Certain bundle adjustments can be accommodated by connecting through our Live Chat. If you wish to return an item from a bundle, the remaining items from the bundle will charged the original price due to voiding the discount.
My bank account shows a duplicate charge after I placed an order on your site, what happened?
Order payments are preauthorized and held as a pending charge until the order is processed. Once processed the amount is charged in full and any pending authorizations will clear out.
Do you have a product guide or catalog?
We do not offer a product catalog. All product detail can be found on the specific product web pages. For any additional detail please reach out via Live Chat with specific questions.
How do I become a f-stop dealer/retailer?
Please complete our Dealer Application Form (https://shop.fstopgear.com/become-a-dealer/) and our B2B team will be happy to connect.
Where are your products made?
f-stop products are designed in US and manufactured with dedicated partners in China and Vietnam.
Can I exchange my pack or insert for another size or color?
We offer a 45-day Satisfaction Guarantee on items purchased through our website. Product can be exchanged within 45-days if in new, unused condition, and preferably with tags attached. Please note shipping costs for the exchange is covered by the customer.